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Covid-19 Update: We are currently closed. Please read our important update in regards to bookings.

In light of the current Coronavirus outbreak, please take a moment to read our current
policy.

The Government has announced a lockdown situation so as of the 23rd March 2020 we have closed until the 23rd of May 2020. If you have a holiday booked after the 23rd of May 2020, normal terms and conditions apply to your current booking.

Should the situation change we will update this document on our website.

Any holidays between the 23rd of March and the 23rd of May 2020.

Hall Farm Cottages will give you the option to:

  • Move your break to another date this year
  • Keep your current balance as a credit towards a different holiday in the future (valid for 24
    months)
  • Cancel your booking completely and receive a refund

If your holiday is not affected by the above time period, please do not contact us regarding your holiday in relation to COVID-19.

We do advise you to keep an eye on our website.

Bookings after 23rd May 2020

If you haven’t paid your balance yet for your holiday booked after 23rd May, then please pay the balance on or before the due date.

If you haven’t paid your balance but wish to cancel your holiday, then our normal terms will apply. If you have followed the advice on your booking form and chosen to take cancellation insurance then I will be happy to assist you with any documentation required.

We are all working hard in very difficult times to try and ensure your holiday is a success, and I hope you can see that we are doing everything in our power to work with you, our valued customers.

We take the health of our guests and staff very seriously and are following the guidance set out by the Government. We can assure all our guests that we have been and will continue to monitor the situation around coronavirus daily.

The next few months will be very difficult for us all, but please rest assured that Hall Farm Cottages will come through these difficult times and be there for your future holidays once these trying times are over.

Please do not hesitate to call us if you have any questions, or wish to discuss this further.

Thank you for continuing to visit The Norfolk Broads and for supporting our family-run business.

Hannah Flohr
Manager Hall Farm Cottages
Dated 26 th March 2020