Update – 1st April 2022
While we do understand that rules have changed, here at Hall Farm we would like to reassure our guests that we will continue with the cleaning regime that we introduced at the start of the pandemic and ensure that a holiday at Hall Farm has is still a relaxing experience, and we will continue implementing measures to make our cottages safe for our guests and staff.
We will continue with our current cleaning regime so arrival and departure times will remain unchanged for the time being. Our staff are working hard and we ask for your assistance in this matter and request that you follow the guidance that we have provided.
We thank you for your ongoing understanding and support and we really hope that you enjoy your stay with us.
Our ‘Covid-19 secure’ cleaning regime
The cleanliness of our properties has always been paramount to us. We have long used commercial-grade disinfectants, but have now introduced additional virucidal products that are certified to kill Coronavirus. We will use these products throughout Hall Farm.
We will take extra care of high-touch surface areas such as door handles, light switches, kettles, and toasters. We will also ensure the cleanliness of our upholstery, including our sofas, armchairs and curtains. As always, a professional laundry company will wash our bed linen to the highest standards in accordance with the latest virus-control procedures.
Hall Farm Cottages: almost the same but with a few changes
Guests are welcome to arrive anytime from 4 pm on the arrival day, while departure is by 9.30 on the final day.
We will be asking guests to strictly adhere to these times, which will be crucial to ensuring that we have enough time to clean our cottages following the Government guidance and distancing rules. In the past, we have been able to welcome early arrival and bag drop off but now we must ask that you pop to our local pub for a pint or a coffee and wait until the arrival time of 4 pm.
Keys are collected on-site and we will be carefully disinfecting them all; specific details for each cottage will be sent to you electronically or over the phone before your arrival.
Inside our properties, we will be keeping to our usual high standards. All kitchenware and crockery will be cleaned at the recommended temperature; we work on a 2 set rule for each of our cottages so our arrival guests will not be using the same crockery, glasses, and cutlery as our departing guests.
We will be replacing our guest information books with digital versions but will be able to rotate our existing books for our guests who prefer to browse through a book rather than read it online.
Important information about the property will be presented in wipeable plastic folders or on laminated sheets or a chalkboard.
The laundry room will be open and access to washing machines and extra freezer space is still available.
To help keep our staff safe, we’ll also ask guests to strip their beds. We also ask that you empty the fridge and remove rubbish at the end of a stay, and arrangements have been put in place to make this as easy as possible for everyone.
(During these exceptional times, we are taking the utmost care to ensure that you not only have an enjoyable, but also a safe holiday, and we would ask that you, in turn, respect your fellow holiday-makers and our staff, in order that everyone can relax and stay safe. Thank you)
Thank you for continuing to visit The Norfolk Broads and for supporting our family-run business.
Hannah Flohr
Manager Hall Farm Cottages
Dated 18th July 2021