COVID 19 UPDATE – 23rd December 2020
Norfolk is now in Tier 4 which means we have had to close our doors again until further notice, we are still at the end of the phone or email if you need anything.
Reopening Hall Farm Cottages: new safety measures
A holiday at Hall Farm has always been a relaxing experience, and we’re working hard to implement new measures to make our cottages safe for our guests and staff.
Our ‘Covid-19 secure’ cleaning regime
The cleanliness of our properties has always been paramount to us. We have long used commercial-grade disinfectants, but have now introduced additional virucidal products that are certified to kill Coronavirus. We will use these products throughout Hall Farm.
We will take extra care of high-touch surface areas such as door handles, light switches, kettles, and toasters. We will also ensure the cleanliness of our upholstery, including our sofas, armchairs and curtains. As always, a professional laundry company will wash our bed linen to the highest standards in accordance with the latest virus-control procedures.
All our staff will be able to work at a distance from each other, wearing PPE where appropriate. We have developed new Safe Working Practices and undertaken fresh Risk Assessments, following the latest government advice. Risk assessment and Health and Welfare Policy are available upon request.
Hall Farm Cottages: almost the same but with a few changes
Guests are welcome to arrive anytime from 5 pm on the arrival day, while departure is by 9.30 on the final day.
We will be asking guests to strictly adhere to these times, which will be crucial to ensuring that we have enough time to clean our cottages following the Government guidance and distancing rules. In the past, we have been able to welcome early arrival and bag drop off but now we must ask that you pop to our local pub for a pint or a coffee and wait until the arrival time of 5 pm.
Keys are collected on-site and we will be carefully disinfecting them all; specific details for each cottage will be sent to you electronically or over the phone before your arrival.
Inside our properties, we will be keeping to our usual high standards. All kitchenware and crockery will be cleaned at the recommended temperature; we work on a 2 set rule for each of our cottages so our arrival guests will not be using the same crockery, glasses, and cutlery as our departing guests, and this also applies to quilts and pillows.
We will be replacing our guest information books with digital versions, but will be able to rotate our existing books for our guests who prefer to browse through a book rather than read online.
Important information about the property will be presented in wipeable plastic folders or on laminated sheets or a chalkboard.
Following government advice, our communal Games Room will not be open to our guests.
The laundry room will be open and access to washing machines and extra freezer space is still available. There will be times that we need to work in there and at these times the room will be closed. Irons and ironing boards are available on request and will be left outside your cottage for you.
If during a stay, there is an exceptional reason why a member of staff or trusted contractor may need to visit a property (for example to rectify an issue), we will inform you, our guests, with as much notice as possible and adhere to all Government physical distancing rules and PPE.
We will be asking guests to abide by the latest Government recommendations, including guidance regarding who can travel and who can stay overnight together, along with the physical distancing advice.
If during your stay, any person starts to show symptoms of Coronavirus or are advised to self-isolate, we do ask to be informed as soon as possible and appropriate measures will be taken. Current government guidelines do state that a test must be taken straight away and if positive, then the guest must immediately leave if this is reasonably possible.
To help keep our staff safe, we’ll also ask guests to strip their beds and leave bedding, including duvets and pillows, outside their cottage. We also ask that you empty the fridge and remove rubbish at the end of a stay, and arrangements have been put in place to make this as easy as possible for everyone.
(During these exceptional times, we are taking the utmost care to ensure that you not only have an enjoyable, but also a safe holiday, and we would ask that you in turn respect your fellow holiday-makers and our staff, in order that everyone can relax and stay safe. Thank you)
Bookings placed after 23rd March 2020 for holidays between 4th July 2020 and the 31st April 2021 have cancellation cover, meaning that if the customer cancels from 60 days up to and including 2 days before the check-in date, they will receive a full refund of the rental costs paid. The refund payment for the cancelled booking will be released back to the customer on the scheduled date of check-out of the original booking. Cancellations made 1 day prior to or on the day of check-in will not be eligible for a refund. Example: for a check-in on Saturday you could cancel the prior Thursday, but not Friday (1 day prior) or Saturday (day of check-in).
Bookings placed before 23rd March for holidays after the 4th July 2020 normal terms and conditions apply. If you have followed the advice on your booking form and chosen to take cancellation insurance then I will be happy to assist you with any documentation required.
If government-imposed travel restrictions are extended then you will be able to choose any of the following options:
- Move your break to another date this year
- Keep your current balance as a credit towards a different holiday in the future (valid for 24 months)
- Cancel your booking completely and receive a refund
All other booking terms and conditions remain unchanged.
Should the situation change we will update this document on our website.
Thank you for continuing to visit The Norfolk Broads and for supporting our family-run business.
Manager Hall Farm Cottages
Dated 19th June 2020